Introduction
Quintus Partners Ltd ("Quintus", "we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal data in accordance with UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable FCA regulatory requirements.
As part of our role as a Managing General Agent (MGA), we process personal data in connection with the design, underwriting, administration and oversight of insurance products.
Company Details
Company Name: Quintus Partners Ltd. Company Number: 17107079. Registered Address: 15 College Street, Irthlingborough, Wellingborough, England, NN9 5TU.
For the purposes of data protection law, Quintus is typically a data controller when determining how personal data is processed.
Scope of Privacy Policy
This Privacy Policy applies to:
- Customers and potential customers
- Insurance brokers and intermediaries
- Website users
- Business partners and suppliers
- Third parties involved in insurance transactions
This includes personal data processed across underwriting activities, product governance and distribution, claims oversight, and compliance and regulatory obligations.
The Data We Collect
We may collect and process the following categories of personal data:
Identity Data
- Name
- Date of birth
- Contact details
Contact Data
- Address
- Email address
- Telephone number
Risk & Insurance Data
- Property details
- Claims history
- Insurance requirements
- Risk characteristics
Financial Data
- Payment information where applicable
- Credit-related information
Technical Data (Website)
- IP address
- Browser type
- Usage data
Special Category Data
- Health-related information where required, for example in claims
- Other sensitive data relevant to insurance
How We Collect Data
We collect personal data from:
- Insurance brokers and intermediaries
- Customers directly
- Insurer partners
- Claims administrators (TPAs)
- Third-party data providers, including risk enrichment tools
- Website interactions
How We Use Personal Data
We use personal data to:
Underwrite and administer insurance
- Assess risk and provide quotations
- Issue and manage policies
Support claims handling
- Investigate and oversee claims
- Monitor claims outcomes
Meet regulatory obligations
- FCA compliance, including Consumer Duty and PROD
- Financial crime checks, including AML and sanctions
Manage broker relationships
- Onboarding and due diligence
- Distribution oversight
Improve products and services
- Product governance and fair value assessments
- Performance monitoring
This aligns with Quintus' obligation to deliver fair outcomes and maintain appropriate oversight across the product lifecycle.
Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity - to provide insurance services
- Legal obligation - regulatory and compliance requirements
- Legitimate interests - underwriting, risk management and business operations
- Consent - where required, for example marketing or sensitive data in certain cases
Sharing of Personal Data
We may share personal data with:
Insurer Partners
- To provide underwriting capacity and claims settlement
Brokers and Intermediaries
- For placement and servicing of insurance
Claims Administrators (TPAs)
- For claims handling and investigation
Service Providers
- IT systems, including policy platforms and CRM
- Data enrichment providers
- Compliance and audit partners
Regulators and Authorities
- FCA, ICO or other authorities where required
We ensure all third parties maintain appropriate data protection standards.
International Transfers
Where personal data is transferred outside the UK:
- Appropriate safeguards will be implemented
- Transfers will comply with UK GDPR requirements
- This may include Standard Contractual Clauses (SCCs)
Data Retention
Personal data will only be retained for as long as necessary to fulfil the purposes outlined in this policy and meet legal and regulatory requirements.
Retention periods will typically reflect the policy lifecycle, claims handling timelines, and FCA and insurer reporting obligations.
Data Security
Quintus implements appropriate technical and organisational measures to protect personal data, including:
- Access controls and permissions
- Secure systems and encryption
- Audit trails and monitoring
- Third-party security oversight
This aligns with our broader governance and compliance framework.
Your Rights
Under UK GDPR, individuals have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request erasure where applicable
- Restrict or object to processing
- Data portability
- Withdraw consent where applicable
Requests can be made using the contact details below.
Cookies & Website Use
Our website may use cookies and tracking technologies to improve user experience, analyse website usage, and support functionality.
A separate Cookie Policy may be provided where applicable.
Complaints
If you have concerns about how your data is handled, you can contact us.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
This aligns with Quintus' commitment to fair and transparent customer outcomes.
Contact Details
For any data protection queries, please contact Quintus Partners Ltd at 15 College Street, Irthlingborough, Wellingborough, NN9 5TU.
Updates to this Policy
This Privacy Policy will be reviewed periodically and updated where necessary to reflect regulatory changes, business developments, and operational changes.
